Technical Support Engineer

Gurtam is an international software developer and provider of Wialon, the platform for fleet management. 320+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston and headquarters in Vilnius.

We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.

Requirements

• Initial processing and distribution of incoming requests among teammates and other specialists.
• In-depth analysis, consultations, and assistance in resolving partners' issues via email.
• Advising and assisting colleagues from other departments with technical Wialon-related questions.
• Creating and forwarding bug reports and feature requests to the DevCenter.
• Ability to work on a rotating 2/2 schedule: 2 day shifts (08:00–20:00 UTC+03), 2 days off, followed by 2 night shifts (20:00–08:00 UTC+03).

Responsibilities

• Initial processing and basic analysis of incoming requests in English.
  Spanish is considered as a huge plus.
• Consulting clients on Gurtam products and providing technical support via HelpDesk, phone, and online chat 24/7.
• Advising and assisting colleagues from other departments on technically-related questions.
• Advising clients on Gurtam products, their settings and capabilities.

We offer

• Medical insurance. Dental and vision plans included.
• Paid sick leave without doctor's note. Take time off when you need a break or aren't feeling your best.
• Free lunches in the office.
• Family-friendly policy. Helping to balance and benefit both work and family life.
• Corporate presents. We are not limited to mugs with a logo.
• Team building events. We love to work and love to have fun.
• Financial support for participation in trainings and specialized courses. You choose what you need